Website Terms & Conditions & Privacy Policy
Veldra Group Ltd
Last updated: 16/11/2025
1. About Us
This website (“Site”) is operated by Veldra Group Ltd, a company registered in England and Wales under company number HERE, with registered office at HERE (“we”, “us”, “our”).
By accessing or using our Site, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please stop using the Site.
2. Use of the Website
You agree to use this Site lawfully and not to:
Violate any applicable laws or regulations
Interfere with the security or functionality of the Site
Attempt to access data or areas you are not authorised to access
Upload harmful or malicious content
We may suspend or restrict access to the Site at any time.
3. Intellectual Property
All content on this Site — including text, images, videos, graphics, branding, templates, and downloadable materials (“Materials”) — is owned by Veldra Group Ltd or licensed to us.
You may:
View the Site
Download content that is explicitly marked as downloadable
Print content for personal, non-commercial use
You may not:
Copy, reproduce, modify, or distribute our content
Sell or licence any of our Materials
Upload, republish, or share any paid content
Use our Materials to train others, create competing products, or develop coaching frameworks
Unless you have written permission from us.
4. Coaching, Programmes & Disclaimer
Information on this Site is for general education and information only. Nothing on this Site:
Constitutes legal, financial, tax, or professional business advice
Guarantees business results, revenue, or specific outcomes
Should replace independent professional advice
Testimonials and case studies are individual experiences and not guarantees.
5. Purchases, Programmes & Payment Terms
If you buy coaching, consulting, digital products, or join the Veldra Accelerator, your purchase will be governed by the Programme Agreement or Coaching Contract you receive at checkout or onboarding.
Where these website terms conflict with a signed contract, the contract always takes priority.
All payments are non-refundable unless otherwise stated in the service-specific contract or required under UK consumer law.
6. No Refund Policy (General Website Use)
Unless expressly stated:
Coaching programmes
Digital products
Templates
Downloads
Strategy sessions
And any services delivered by Veldra Group Ltd
are non-refundable.
We do not offer refunds for:
Change of mind
Lack of participation
Perceived lack of progress
Your personal circumstances changing
This does not affect your statutory rights.
7. External Links
Our Site may include links to external websites.
We are not responsible for:
Their content
Their accuracy
Their privacy practices
Any losses or damage caused by using them
Use external sites at your own discretion.
8. Limitation of Liability
To the fullest extent permitted by UK law:
We exclude all implied warranties and conditions
We are not liable for any indirect, incidental, or consequential damages
We are not responsible for financial loss, lost profits, loss of data, or lost opportunities
Our total liability relating to your use of the Site shall not exceed £100
Nothing excludes liability for death or personal injury caused by negligence, fraud, or anything that cannot be excluded under UK law.
9. User Content & Testimonials
If you submit feedback, comments, reviews, forms, or testimonials, you grant us permission to use them for marketing, training, or promotional purposes.
We will never publish sensitive or identifying information without consent.
10. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.
11. Contact Information
For any questions, email: [email protected]
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PRIVACY POLICY
This Privacy Policy explains how Veldra Group Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following information:
1.1 Information you provide directly
|Name
Email address
Phone number
Business information
Information submitted through forms
Coaching intake information
Payment details (processed securely by third-party processors)
1.2 Information collected automatically
IP address
Browser type
Device information
Cookies and analytics (see cookie section)
1.3 Information collected through programmes
If you join the Veldra Accelerator or other programmes, we may collect:
Onboarding form responses
Notes from coaching sessions
Progress updates
Programme-related communication
This information is used solely for delivering the service.
2. How We Use Your Data
We use your personal data to:
Provide coaching, mentoring and consultancy
Process payments and invoicing
Send onboarding materials and programme updates
Improve our services and customer experience
Communicate with you
Maintain internal records
Comply with our legal obligations
We will never sell your data.
3. Legal Basis for Processing
We process your data under the following legal bases:
Contract — necessary to deliver services you purchase
Consent — where you opt into emails or marketing
Legitimate interest — improving services, ensuring security
Legal obligation — accounting, tax, compliance
4. Marketing Communications
If you opt-in:
We may send emails about services, news, and updates
You can unsubscribe at any time
5. Sharing Your Data
We may share your data with:
Payment processors (e.g., Stripe)
CRM platforms
Email marketing software
Contractors working inside Veldra Group (e.g., coaches)
Legal or regulatory bodies if required
We do not sell, rent, or trade your data.
All third parties are required to keep your data secure.
6. Data Storage & Security
We store data securely using industry-standard systems.
We take reasonable measures to protect your data from:
Misuse
Loss
Unauthorised access
Disclosure
Alteration
However, no system is 100% secure and we cannot guarantee absolute security.
7. Data Retention
We keep your data only for as long as needed to:
Deliver services
Meet legal and accounting obligations
Maintain coaching records
Typically: 6 years for accounting and compliance purposes, unless longer is required.
8. Your Rights
Under UK GDPR, you have the right to:
Access your data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent
To exercise these rights, email us at [email protected]
9. Cookies
Our Site uses cookies for:
Analytics
Performance monitoring
Improving user experience
You can manage cookie settings via your browser.
A full cookie policy can be added if needed.
10. Changes to This Privacy Policy
We may update this Policy occasionally. The updated version will be posted on this page with a revised date.
11. Contact
For privacy questions, please contact:
📩 [email protected]
📍HERE